If there is anything else we can do to make your experience more enjoyable during future visits, please do not hesitate to let us know. Your feedback is invaluable to us, and we genuinely appreciate you bringing this matter to our attention. Please know that we always strive to accommodate requests, and we are actively working to improve our processes to enhance guest satisfaction. We fully grasp the significance of meeting our guests' preferences and needs, and we deeply regret any inconvenience this may have caused. Regarding your tent request, we sincerely apologize for our inability to fulfill it. Although some of them may be seasonal, they undergo thorough training to provide top-notch and quality service throughout their tenure. Our enclosures are designed to provide a natural and enriching environment for the animals, allowing them to exhibit their natural behaviors.Īt Safari West, our dedicated staff members are committed to delivering the best possible experience for all our visitors. We adhere to strict guidelines to ensure the well-being of our animals. We want to warmly emphasize that at Safari West, our utmost priority is the well-being of our animals and our commitment to conservation efforts. We do appreciate feedback from our guests even when that feedback is critical. Thank you for taking the time to post this review. The place was not sold out so they could have set other tables rather than rush us out. The waitress at the buffet dinner just wanted us to hurry up and finish so she could set up for the 7pm sitting. They were nice but not necessarily service-oriented. Personnel - The people working here seemed to be seasonal and not really certain of what to do. Flamingoes are crammed into a small pond, the birds in the aviary can't fly within the confinement, caracal kept pacing back and forth, the cheetah was walking in circles within it's cage, the red ruffed lemurs are also in such a small cage. Safari drive - It was just sad to see the animals in this condition. What kid could land that? The one hour for a few minutes with each animal was a waste of money. Obviously they are not feeding them a balanced diet! On this tour, the hyenas are fed two hard boiled eggs and they have to be thrown over a 10-12 ft fence. The guide said that they were busted for feeding the warthogs sweet potatoes because they got fat. Up Close and Personal tour - pay $275 to feed five animals in one hour: warthogs, porcupines, bird, giraffes, and hyenas. Given the price of the room, I expected better - for example: there could have been a citronella candle or insect repellant coil around the table and chairs on the deck because there were so many bugs attracted to the lamp at night. Even though a two-bed tent could accommodate four people, you pay extra if you have a 3rd or 4th person who might be a child. I reserved a room and said that my cousin was also booking a room they placed us as far from each other as possible. There is no mention of conservation or a breeding program so it is appears to be for profit only - hence the Tiger King reference. The facility may have acres, but so many animals are crammed into very small cages so it is basically a drive-thru zoo and NOTHING like an African safari at all. Safari West could be renamed Tiger King West in that the animals seem miserable, pacing back and forth in over-filled enclosures. I titled this review after Tiger King, but it is NOT because of personnel drama. Maybe set up a guide buddy system- send two guides out in a vehicle to help with gates and help guides who struggle to walk or have a disorder that could impair their driving. Guide help- our guide was clearly passionate and knowledgeable, but he clearly needed help to succeed with his job. Storage pouches on the safari vehicles (someone on our group lost a wallet) and seatbelts in all rows, not just the top, would also be helpful.Ĥ. Our guide also had a twitching disorder and we were worried that we were going to go off a cliff. You have hundreds of acres and could give them more space.ģ, Vehicle safety- we felt a bit uneasy going on steep terrain in the old vehicles. Larger enclosures- some of the animals seemed confined and stressed in very small areas, especially the birds and monkeys. Automatic gates- Our poor guide with a cane had to get out and close multiple double gates on foot, we felt awful and wanted to help.Ģ. Sitting on top of the vehicle was great and offered excellent views.ġ. The driving tour itself was enjoyable, we saw a lot of animals and our guide was passionate about educating the group. We needed to change our day and time last minute and the reservations staff was very accommodating. We recently visited Safari West for their regular group safari.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |